Refunds & Cancellations
Transparent policies designed with our customers in mind
Our Commitment
At Paassify, we're committed to providing exceptional service and ensuring your satisfaction. We understand that circumstances change, and we've designed our refund and cancellation policies to be fair and transparent.
Our goal is to build long-term relationships with our customers based on trust and mutual respect. If you're not completely satisfied with our services, we want to make it right.
Satisfaction Guarantee
We stand behind our services with a 14-day satisfaction guarantee for all new customers.
Flexible Cancellation
Cancel your subscription at any time with no hidden fees or complicated processes.
Refund Policy
14-Day Money Back Guarantee
We offer a 14-day money-back guarantee for all new subscriptions. If you're not satisfied with our service within the first 14 days, you can request a full refund, no questions asked.
This guarantee applies to your initial subscription purchase only and does not apply to subsequent subscription renewals or upgrades.
Pro-rated Refunds
After the initial 14-day period, refunds for subscription plans are issued on a pro-rated basis, calculated from the date of the refund request to the end of the billing period.
For annual subscriptions, we provide pro-rated refunds within the first 30 days of the subscription. After 30 days, annual subscriptions are non-refundable.
Non-Refundable Items
The following items are non-refundable:
- Custom development work that has been delivered
- Implementation and setup fees
- Training and consulting services that have been delivered
- Add-ons and extensions after they have been activated
Refund Process
To request a refund, please contact our support team at support@paassify.in with your account details and reason for the refund.
Refunds are typically processed within 5-7 business days and are issued to the original payment method used for the purchase.
Cancellation Policy
Subscription Cancellation
You can cancel your subscription at any time through your account dashboard or by contacting our support team. Upon cancellation, you will retain access to the service until the end of your current billing period.
No partial refunds are issued for the unused portion of the current billing period unless specified in our refund policy.
Auto-Renewal
All subscriptions are set to auto-renew by default. To prevent automatic renewal, you must cancel your subscription at least 24 hours before the renewal date.
If you cancel after the renewal date, the cancellation will take effect at the end of the current billing period.
Data Retention
After cancellation, your data will be retained for 30 days, during which time you can request a copy of your data or reactivate your account.
After 30 days, your data may be permanently deleted from our systems in accordance with our data retention policies and applicable laws.
Cancellation Process
To cancel your subscription:
- Log in to your account dashboard
- Navigate to the Subscription section
- Click on "Cancel Subscription"
- Follow the prompts to complete the cancellation
Alternatively, you can contact our support team at support@paassify.in for assistance with cancellation.
Frequently Asked Questions
How do I request a refund?
To request a refund, please email our support team at support@paassify.in with your account details and reason for the refund. Our team will review your request and respond within 1-2 business days.
Will I lose my data if I cancel my subscription?
Your data will be retained for 30 days after cancellation. During this period, you can request a copy of your data or reactivate your account. After 30 days, your data may be permanently deleted in accordance with our data retention policies.
Can I get a refund after the 14-day guarantee period?
After the 14-day guarantee period, refunds are issued on a case-by-case basis. Monthly subscriptions may be eligible for pro-rated refunds, while annual subscriptions are generally non-refundable after 30 days. Please contact our support team to discuss your specific situation.
How long does it take to process a refund?
Refunds are typically processed within 5-7 business days. However, it may take additional time for the refund to appear on your statement depending on your payment provider.
Can I pause my subscription instead of cancelling?
Yes, we offer the option to pause your subscription for up to 3 months. During this period, you won't be charged, but you also won't have access to the service. You can reactivate your subscription at any time during the pause period.